Support

My dashboard shows registrants but zero attendees

Your Zoom app authorisation is missing report or past-meeting scopes. Reconnect Zoom from the dashboard so the new scopes are granted, then hit Force refresh on Data sources.

Zoom says "Invalid redirect"

The redirect URL in your Zoom app must be exactly https://www.webinarsignals.com/api/public/zoom-oauth. Add it to both the OAuth redirect field and the allow list.

Chat engagement is empty for an event

Zoom only returns chat and Q&A for events where in-meeting chat or Q&A was enabled and the report is still within Zoom's retention window. Older events may return nothing.

A recurring webinar only shows the last session

We pull every past instance and merge them. If a session is still missing, re-run Force refresh — Zoom sometimes publishes instance reports with a delay of up to 30 minutes.

I did not receive my verification code

Check spam for mail from notify.webinarsignals.com. If the account already exists, use Sign in or the Forgot password flow instead of registering again.

How do I delete my data?

Click Disconnect Zoom on the dashboard — this permanently deletes your stored tokens and imported reports. For full account deletion, email us from your account address.